You have an active subscription and paid the subscription fee this month. However, you can't access the full version of Straightaway because the app asks you to start another free trial.

iOS (iPhone or iPad)

  • In Straightaway, click the ☰ Menu on the left and tap the 'Subscribe' button. On the page listing product features, scrolls all the way down and tap the “Restore Past Purchase” button.

Android

  • In Straightaway, click the ☰ Menu on the left and tap the 'Subscribe' button. On the page listing product features, scrolls all the way down and tap the “Restore Past Purchase” button.

If the first option doesn't work, then:

  • Delete the app and reinstall to resolve the issue.
  • When downloading the app, make sure you use the same Google Play account you originally used to subscribe to Straightaway . To change accounts on the google play store, follow these instructions.

Please be aware that it's not possible to share a subscription between Android and iOS. For example, If you started a subscription on Android, you won't be able to access the full version of Straightaway on your iPhone, unless you start a separate subscription on iPhone (and pay for a subscription on both Android and iPhone).

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